FAQ

On this page you will find frequently asked questions by our customers or potential partners. If you can not find your question below, please don’t hesitate to contact us.

I’m a health & fitness professional/ retailer and I’d like to know more about possibly stocking your products. What is the next step?

You can find out more about the benefits of stocking our wellness products by clicking here. Follow the links there to apply for full access to explore our online product packages and view product pictures, descriptions & pricing and special offers.

Alternatively you can go straight to our retailer application page by clicking here.

You’re also welcome to email us at info@inspiredwellness.com.au or call us on 03 9578 2798 for a chat anytime during business hours.

Be sure to ask us about our FREE wellness sampler package to get a taste of Inspired Wellness - only available for professionals or retailers!!

I would like to purchase one or more of these wonderful products. Where can I buy your wellness products?

You can purchase them from us. Simply click here to submit your request for stockist information. Shop online right here, place your phone or email order with us or pick up from our Caulfield, Melbourne office by appointment on 03 9578 2798.

What do I receive when I subscribe to the Healthy eMag from Inspired Wellness?

Our very popular healthy eMag, Inspired News, is an excellent source of original articles on healthy and conscious living from our team of passionate authors from different fields. It includes a healthy kitchen recipe each month from our in house chef to keep you on track with your healthy lifestyle, positive inspirations to fill up the inspiration tank, insightful product of the month information and inspiring testimonials from our clients to get to know our range and the many benefits to your clients.

It’s also full of fabulous practical tips, exclusive offers on the best wellness products & services and original health information that you won’t find anywhere else. You will be updated on upcoming expos where we will be attending and showcasing our products. Plus our Inspired partners enjoy FREE promotion of their business and give special offers for our readers in our wellness showcase!

This publication comes out monthly directly in your inbox.  If at some point it no longer serves your needs, you may unsubscribe at any time. Your details will always be held in the strictest confidence.

To subscribe to our healthy eMag, click here.

I have a complementary business in the field of health/ fitness/ beauty/ lifestyle and like what you are about. Can we do a joint venture or swap links?

We are always open to mutually beneficial relationships with other likeminded business owners in the field. Please feel free to get in touch with your ideas at info@inspiredwellness.com.au or drop us a note on our facebook page www.facebook.com/InspiredWellness and we will be in touch soon to discuss the possibilities of supporting each other to grow. We love to hear from you!

Can I get a product catalogue from Inspired Wellness?

We can email you a quick copy or post you a full colour catalogue by request to get to know our range better. We just need to know your name and email or postal address. To request a product catalogue, click here.

How do I order?

You can order anytime through our online store, during business hours by phone, email or arrange pick up from our Caulfield, Melbourne office by appointment only. Also, check with us if we’re going to be in your local area, or exhibiting at a trade fair you’ll be attending.

Click here to find out more about our upcoming events.

To apply for a username and password to our online collection, click here

You will find photos of our product packages with brief and full descriptions of our products on our partners only website. You will find our shop online facility is very easy to use. We usually respond within 12- 24 hours or even less in many cases.

For professionals or business owners looking to use the products personally with the view to recommend to clients, we recommend our FREE Wellness Sampler Package.

How will you ship to me?

Australia-wide, we generally ship by Australia Post in a standard satchel. We will let you know the delivery fee by email or phone or include it in the invoice before you place your order.

For international orders we can put you in touch with a representative to help you get hold of these wonderful products in a location near you. Just let us know where you are based.

What are your delivery times?

We ship direct to you from the same or next working day of receival of payment in our account. We will respond to your order within 12 to 24 hours. Posted items generally arrive the next day for Victorian residents or allow 2-3 days to reach you for interstate. If an item you’ve ordered is out of stock we’ll place it on back order. Waiting times for back orders vary, and we’ll keep you informed.

Do you have a sales rep who can come and see me?

At present we don’t have a rep in every state, but that needn’t be an issue. We have systems and services in place to keep you well stocked with the products and information you want. Thanks to technology, working together from a distance is a whole lot easier. Not keeping a regular rep on the road in no way hinders your access to our products, and also helps us minimize our carbon footprint. We can send you a product catalogue or you can view most of our collection on our website, which has detailed information and pictures of our product packages.

Best of all, you can take advantage of our FREE Wellness Sampler Package which means you can get a taste and experience of the products before committing to a purchase. Having said all of that, from time to time we may make a trip out your way or may attend a trade fair in your city and if this is the case, we can arrange a time to meet with you.

I’ve heard so much about your extensive range of lifestyle and nutritional products. Why can’t I see it all on your website, and how can I purchase it?

We do have a very extensive collection of products and as you can imagine, it’s very difficult to maintain a catalogue of all of these pieces online. We have customised packages with your client’s needs in mind, rather than focusing on single items. If however you would like to purchase an individual item, contact us and we can assist with your purchase.

Our Customers

For our customers, if you read about a particular product that grabs your fancy, just register your interest and we can ship it to you. Or if you are interested but still need to know a few more details before proceeding, just get in touch with us here and we will be happy to answer all of your questions.

Our Inspired Partners

We have unique packages to suit all your clients health and lifestyle needs, ensure the best results and make life easier for you if you choose to promote them!

As a health or fitness professional or business owner/ retailer you can take advantage of our FREE personalised consultation at our Caulfield, Melbourne office 03 9578 2798 (by appointment only) to see if our offering and partnership is right for you with a personalised tour of our range over a nice cup of our relaxing tea and get all your questions answered. You will also receive a Wellness Sampler Package with our compliments to take home and get a taste of inspired wellness & learn more from the comfort of your own home before getting started with us.

Can I purchase single products from your range that I am interested in or only customised packages from you?

Yes you can order single items. Just click here and indicate which items you are interested in and we will help you place your order.

What is the Wellness Sampler Package?

This service is designed to allow you to try and get a taste of Inspired Wellness before you buy. If you are local we can meet face to face or otherwise we’ll handpick a selection of our most popular wellness products according to your specific request or client needs and send it to you anywhere in Australia. You can then experience how fantastic and easy these products are to fit into the busiest lifestyles and be confident of introducing them to your client base. It will also give you a better idea of which products would be most suited to your clients before you invest in any stock. It’s an easy, totally risk-free and convenient way for you to begin your wellness journey with us. Visit our page for more information.

How do I pay for my order?

You can shop online or place a phone order or pick up from our Caulfield Melbourne base by appointment only. We accept payment via major credit cards including VISA, Mastercard, EFTpos, PayPal or Cash on pickup only. You can also transfer payments to our bank account via direct deposit.

Do you supply point of sale aids and packaging?

Yes. For our Inspired partners we supply professional quality visual aids including full colour posters and information that support your stock or display. We also supply a full marketing & educational toolkit to all our partners to save time, energy, money & accelerate their results with promotion in their business. Click here for more info.

What happens if an item is damaged or expired when i receive it or I am not happy with my purchase for any reason?

If you return any faulty or expired item to us we will happily replace it for you with a good quality one. If you are unhappy with your purchase for whatever reason, please tell us. We do not offer refunds but do have an exchange policy. If you don’t like the taste of a particular product we can exchange the flavour for a different one that you will like better or will find an alternative product instead that may be more suitable for your needs. If for some reason, you have used it according to our recommendations and believe it has not delivered the results you were expecting, then return it to us and we will exchange it for a different product of your choice from our range to the same value or give you an inspired gift voucher valued at 40% of the total value to use in our store. (to be redeemed by the purchaser only and not to be passed on to others)

How can I stay in touch with Inspired Wellness?

You can follow us on Facebook and Twitter, subscribe to our Healthy eMag and get the latest updates (new products, specials, events etc) from inspired wellness by joining our mailing list.

When is your next event or do you have a schedule of upcoming events so I can keep it free?

Click here to see our upcoming events. for a sneak preview of highlights of previous events we have attended, click here.